Personal Injury
Personal injury intake software for plaintiff law firms
CaseMetric adds a guided intake path to your existing website — built around how your firm actually screens a personal injury matter. Visitors answer a short set of questions matched to their type of accident, and your team receives a structured case inquiry instead of a blank message.
Why a generic contact form loses personal injury cases
Someone who was rear-ended last week is not in a good position to summarize their own accident in a text box. They don't know which facts matter — whether the police report matters, whether it matters that they went to urgent care two days later, whether it matters that the other driver was driving a work truck. So they either write three vague sentences or they leave.
Meanwhile, the response window is short. In Clio's 2019 Legal Trends Report, 60% of law firms studied failed to respond to an email inquiry at all. And per Martindale-Avvo's 2023 consumer research, over 80% of legal consumers will contact another attorney if they don't hear back within 48 hours.
Sources: Clio, 2019 Legal Trends Report · Martindale-Avvo, Understanding the Legal Consumer 2023
What the personal injury intake actually asks
The flow branches on incident type, because the facts that matter for a slip and fall are not the facts that matter for a trucking case. A motor vehicle accident path asks:
- ✓Role in the accident — driver, passenger, pedestrian, or cyclist
- ✓Whether the other driver was ticketed — an early fault signal that costs nothing to ask
- ✓Whether a police report was filed — and whether the visitor already has it
- ✓Commercial or rideshare involvement — which changes the insurance picture entirely
- ✓Injury and treatment status — what was injured, whether treatment is ongoing
- ✓Timing — how long ago it happened, which bears on the statute of limitations
A slip and fall path instead asks where it happened, whether the hazard was marked, whether it was reported to the property owner, and whether security footage may exist. Same product, different questions.
It runs alongside your contact form, not instead of it
Your current intake process stays exactly as it is. CaseMetric adds a second path for the visitors who aren't going to fill out a blank form — the ones who would otherwise leave without contacting anyone. Nothing is removed from your site, and your existing forms, phone numbers, and chat keep working.
What your team receives
Every submission arrives in a dashboard and by email alert with the practice-specific answers attached, not just a name and a one-line message. Your team starts the first call already knowing the incident type, the timing, the treatment status, and what documentation exists.
CaseMetric does not assess merit or value. It applies only the routing and priority rules your firm approves — the attorney decides what the firm takes.
Related
Frequently asked questions
What is personal injury intake software?
Personal injury intake software collects structured information from a prospective client before the firm's first call — typically incident type, when it happened, injury and treatment status, and what evidence exists. Unlike a generic contact form, it asks questions specific to the type of accident, so the firm receives organized facts rather than a free-text message.
Does CaseMetric replace our contact form?
No. CaseMetric is added alongside your existing contact form as a second, more guided path. Visitors who prefer the form still use it; visitors who don't know what to write get a set of tap-to-select questions instead.
Does CaseMetric decide whether a case has merit or what it is worth?
No. CaseMetric collects structured information and applies only the routing or priority rules the firm approves. Attorney review determines whether the firm accepts the matter and any assessment of merit or value.
What questions does the personal injury intake ask?
Incident type (motor vehicle, slip and fall, workplace, dog bite, and others), when it happened, whether the person was injured, then a set of questions specific to that incident type — for a car accident, that includes role in the accident, whether the other driver was ticketed, whether a police report was filed, and whether a commercial vehicle was involved.
How long does it take a visitor to complete?
Most questions are tap-to-select rather than typed, so a visitor moves through the flow without composing a written description of their accident. Contact details are collected as part of the flow, not as a separate step afterward.
Who installs it?
CaseMetric does. The intake is mapped with your firm, built, and installed with your team or your website provider. It runs on WordPress, Squarespace, Wix, Webflow, or a custom site, and no developer work falls on you.
See it on your own website first
Enter your firm's URL and watch CaseMetric running on your actual site. No signup, and nothing is added to your website.