Practice Area
Workers' Compensation
Updated July 17, 2026
Workers' compensation is a claim against an employer's insurance, not a lawsuit against a third party. The intake reflects that distinction from the first question.
Key takeaways
- •Matter type separates a fresh on-the-job injury from a denied claim or an active dispute, since each needs a different first move from a firm.
- •Whether a claim has already been filed is asked directly, distinguishing someone at the very start of the process from someone already fighting a denial.
- •Current work capacity, full duty, light duty, or unable to work, is captured upfront, a fact that materially affects case value and urgency.
- •Kept separate from CaseMetric's personal injury intake, since workers' comp is legally and procedurally a different claim, against an employer's insurer, not a third party.
Why this needed its own intake, not a shared one with personal injury
It would be easy to fold workers' comp into the same “workplace injury” category used for a personal-injury lawsuit, but that conflates two different legal processes. A workers' comp claim runs through an employer's insurer, not a lawsuit against a third party, and treating them as the same question misses the facts that actually matter for each.
What the intake actually asks
What happened (injured on the job, claim denied, or a dispute with the employer's insurance), whether a claim has already been filed, and current work capacity. Three tap-to-select questions before contact information.
Work capacity is asked because it changes everything
Whether someone can work full duty, light duty, or not at all materially affects both the urgency of the matter and, often, the case itself. Capturing it at intake means a firm doesn't have to ask on the first call, it already knows before picking up the phone.
Frequently asked questions
How is workers' comp intake different from personal injury intake?
Workers' compensation is a claim against an employer's insurance carrier, a different legal process from a personal injury lawsuit against a third party. The intake reflects that: it asks about claim status and work capacity rather than fault, liability, or a third party's insurance, which are personal-injury-specific questions.
What does the workers' comp intake ask?
What happened (injured on the job, claim denied, or a dispute with the employer's insurance), whether a claim has already been filed, and current work capacity, full duty, light duty, or unable to work.
Does this intake handle denied claims?
Yes, denied claim is a distinct first-question option, since someone fighting a denial needs a different response from a firm than someone filing for the first time.
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