Practice Area
Family Law & Divorce
Updated July 17, 2026
Family law visitors are often reaching out mid-crisis. The intake is built to ask what actually matters, custody, court status, existing counsel, without requiring someone to write out their situation from scratch.
Key takeaways
- •Matter type covers divorce, custody, support, and protective orders as distinct tap-to-select options, not one generic 'family law' bucket.
- •Whether a court case is already open is asked directly, since that changes urgency and next steps more than almost any other fact.
- •Whether the visitor already has an attorney on the matter is asked upfront, so a firm isn't spending time on someone mid-representation elsewhere.
- •The intake is deliberately short, three steps, since a visitor in a family law situation is often stressed and time-sensitive.
Why court status is the first real question, not the last
Whether a case is already filed changes everything about what a firm needs to know next. An intake that buries this fact behind five other questions wastes the visitor's time and the firm's. Asking it directly, alongside matter type, gets to the information that actually determines next steps fastest.
What the intake actually asks
Matter type (divorce, custody, support, modification, protective order, or other), whether a court case is already open, and whether the visitor currently has an attorney on the matter. Three steps, each tap-to-select where possible.
Why this matters for a firm's intake team
A family law inquiry that arrives as a blank message box forces someone to ask these same three questions manually before any real triage can happen. Capturing them at submission means a firm can prioritize which calls need to happen today.
Frequently asked questions
What matter types does the family law intake cover?
Divorce, custody or parenting time, child or spousal support, modifying an existing order, and protective orders or safety concerns, each a distinct tap-to-select option rather than one generic category.
Does the intake ask if someone already has a lawyer?
Yes. It directly asks whether the visitor currently has an attorney on the matter, since that materially changes what a firm should do next.
Is this appropriate for urgent safety situations?
The intake includes a protective order/safety concern option, but it is not a substitute for calling emergency services or a crisis line in an active safety emergency. Its job is capturing structured details for a firm to follow up quickly, not real-time crisis response.
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